Order Assistance

Order Assistance & Policies

Need to modify, cancel, or return an order? We're here to make it hassle-free for your business. Review our quick steps below to get your request processed as fast as possible by our team.

🛑 How to Cancel an Order

Because orders are processed and staged quickly to meet job-site deadlines, cancellations must be requested as soon as possible.

  • To Request a Cancellation: Simply reply directly to your automated order confirmation email with the word "CANCEL" in the subject line, or email us at support@nationalboilersupply.com with your Order #.
  • Important Notice: If your order has already shipped from the manufacturer or freight carrier, it cannot be canceled in transit and must be processed as a standard return upon arrival.

🔄 How to Return or Exchange an Item

Unused, uninstalled hydronic equipment and components in their original factory packaging can be returned within 30 days of delivery.

  1. Submit the Intake Form: Scroll down to the bottom of this page and complete our secure digital RMA request form.
  2. Review & Approval: Our team will verify your details against manufacturer guidelines and issue an official RMA number with return shipping instructions via email within 24–48 hours.
  3. Ship the Item: Package the item securely, ensure no markings or labels are written directly on the retail box, and ship it to the return address provided with your RMA.
Please note: Commercial B2B returns are subject to a restocking fee, which will be confirmed with you at the time your RMA is issued, and the buyer is responsible for all return freight shipping costs.