Refund policy

National Boiler Supply – Commercial Refund, Cancellation & Restocking Policy

National Boiler Supply executes commercial B2B transactions exclusively. All equipment specifications, structural bids, and component distributions are engineered for licensed trade professionals, government purchasing agencies, and institutional facility managers. By completing a transaction on our platform, the purchasing entity explicitly agrees to the cancellation and return frameworks outlined below.

1. Standard Component Return Framework (Small Parcel Only)

For standard eligible parts, heating controls, electronic accessories, and small-parcel components shipped via UPS or FedEx, a 30-day return window is maintained under the following parameters:

• Condition Prerequisite: The component must be in its original, unopened, unmarred manufacturer packaging, completely unused, uninstalled, and feature all original factory documentation, tags, and internal shielding seals intact.
• B2B Restocking Fee: Approved small parcel returns are subject to a restocking fee to recover manufacturer re-testing and processing costs. Restocking fees vary by manufacturer and will be confirmed with you at the time your RMA is issued.
• Logistical Costs: The Buyer assumes financial responsibility for all round-trip shipping, freight, and transit insurance expenses. Original shipping charges incurred at checkout are non-refundable.

2. Mandatory Return Merchandise Authorization (RMA) Protocol

Items sent back without an active, authorized RMA and confirmed return address will be refused and returned at the buyer's sole expense. To initiate an eligible small-parcel return request:

1. Submit an inquiry to our team at contact@nationalboilersupply.com to secure an official Return Merchandise Authorization (RMA) number and the designated manufacturer return address. (Returns are routed directly to the manufacturer or its authorized distribution partner — do not ship returns to National Boiler Supply directly.)
2. Package the component securely to prevent transit impact damage, clearly mark the exterior wrapper with your issued RMA number, and dispatch via an insured carrier tracking line.

3. Order Cancellation Boundaries

Standard stock parcel orders may only be canceled prior to shipment from the manufacturer. Once an order has shipped or been handed to a carrier partner, it cannot be canceled and must be processed under our standard return guidelines, including the applicable restocking fee. Heavy commercial equipment allocated directly at manufacturer hubs cannot be canceled once production or assembly tracking is initialized.

4. B2B Commercial Legal Disclaimers

• Business-to-Business Transactions: Because National Boiler Supply distributes assets strictly to commercial trade and business entities for professional mechanical installation, this policy applies to commercial purchases and does not extend consumer return rights that may apply to residential retail transactions in other contexts.
• Unapproved Field Claims: Components that have been physically wired, piped, structurally field-tested, or mounted are ineligible for return, credit, or exchange, regardless of the order date. Suspected factory defects discovered post-installation must be routed through your licensed mechanical contractor under standard manufacturer warranty claim frameworks.

5. Commercial Refunds & Processing Matrix

Upon physical arrival and inspection of your authorized return at the manufacturer or its authorized distribution facility, we will issue a notification approving or denying the credit line adjustment. If approved, the net credit value (minus the applicable restocking fee and any baseline outbound freight expenses) will be credited back to your original payment profile within ten (10) business days of approval.

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For accounting support or return status updates, contact our team at contact@nationalboilersupply.com.