Privacy policy

NATIONAL BOILER SUPPLY – COMMERCIAL PRIVACY & DATA SECURITY POLICY
Last Updated: June 2026

National Boiler Supply ("we", "us", "our") operates this digital distribution platform and wholesale trade procurement network. This Privacy Policy details how we collect, process, secure, and disclose personal and corporate identifier data when you visit our website, apply for trade pricing tiers, interact with our procurement desk, or use our automated telephony services.

1. EXECUTIVE COMMERCIAL STATUS
National Boiler Supply is a business-to-business (B2B) commercial distributor. All platform features, account registrations, and customer interactions are intended strictly for licensed mechanical contractors, engineering firms, government procurement officers, and institutional facility managers. We do not knowingly solicit or collect data from residential consumers or minors.

2. DATA TYPES WE COLLECT & PROCESSING OBJECTIVES
To establish wholesaling profiles, verify trade credentials, and execute commercial distribution, we collect the following classification of information:
- Corporate Identifiers: Company name, Employer Identification Number (EIN), state mechanical or HVAC contractor license numbers, corporate billing and delivery addresses, and professional trade affiliations.
- Procurement Data: Authorized buyer names, business emails, phone numbers, project blueprints, submittal specifications, and manufacturer part numbers.
- Financial Information: Corporate credit card variables, bank account details for Net-30 trade credit line review, and transaction histories. All payment transactions are processed through PCI-DSS compliant payment providers. Raw credit card data is not stored on our own servers.
- Technical Analytics: IP addresses, browser configurations, device types, cookie identifiers, and navigation activity across our site to help us understand and improve platform performance.

3. AUTOMATED TELEPHONY & VOICE PROCESSING DISCLOSURE
National Boiler Supply uses automated AI voice and transcription technology (our "AI Support Desk") to help provide technical support, cross-referencing lookups, and lead intake outside standard business hours.
- Recording and Transcription Notice: Calls to our automated support lines may be recorded and transcribed for quality, training, and account-record purposes. You will be notified of this at the start of the call. Where required by law, we obtain your consent to recording before the call proceeds.
- Data Use: Information captured through our AI telephony system is used to help set up trade accounts, generate quotes, and route project details to our team. This data is handled with the same security measures as information submitted in writing.

4. LOGISTICAL AND SUPPLIER DATA SHARING
We do not rent, lease, or sell your data to third-party marketing brokers. To fulfill orders and operate our business, we share data in these circumstances:
- Manufacturing Partners: Project specifications, manufacturer SKUs, and job-site addresses are shared with manufacturers and their distribution partners to fulfill and ship your order.
- Freight Carriers: Delivery destination data, contact names, and phone numbers are shared with LTL freight carriers and parcel couriers to coordinate delivery, liftgate service, and shipment tracking.
- Compliance & Legal Authorities: Data may be disclosed if required to enforce our Terms of Service, protect against fraud, pursue credit collections, or comply with a valid legal process.

5. SECURITY PRACTICES
We use commercially reasonable administrative and technical safeguards to help protect your data from unauthorized access, alteration, or disclosure. Our checkout and account systems use SSL encryption, and payments are processed through PCI-DSS compliant providers.

6. YOUR PRIVACY CHOICES
Depending on your state or jurisdiction, you may have rights to access, correct, limit, or delete personal information we hold about you.
- Opt-Out Signals: [Confirm: does your store actually honor Global Privacy Control (GPC) signals before publishing this line.]
- Exercising Your Rights: To manage privacy preferences, update your account, or request data deletion, use the "Your Privacy Choices" link in our site footer, or email us at contact@nationalboilersupply.com.

7. DATA RETENTION
We retain account information, tax-exemption records, and order history for as long as your trade account remains active, to support ongoing pricing, order history, and account continuity.

8. POLICY UPDATES
We may update this Privacy Policy from time to time to reflect changes in our technology, services, or legal requirements. The "Last Updated" date above reflects the most recent revision.