Shipping policy

🚚 Commercial Freight (LTL) Receiving & Liability Terms

All heavy equipment shipments (including but not limited to commercial boiler plants, high-capacity water heaters, commercial pump configurations, and ASME-rated storage tanks) are dispatched via common carrier LTL commercial freight transport, direct from the manufacturer or their authorized distribution partner.

• Standard Delivery Parameters: Baseline carrier freight quotes assume a commercial delivery destination equipped with a dedicated loading dock or an active on-site forklift capable of safely offloading industrial-grade mechanical machinery.
• Transfer of Risk & Title (FOB Origin): All heavy equipment sales are executed under commercial FOB Origin (Free on Board) terms. Legal ownership, title, and risk of loss or transit-induced damage pass to the purchasing entity the moment the freight carrier accepts the shipment and departs the manufacturer's loading dock or authorized distribution facility. National Boiler Supply is not liable for transit delays, carrier re-routing, or mid-transit structural damage.
• Liftgate, Site Accessorial, & Re-Delivery Fees: If the designated delivery destination lacks a loading dock or forklift, requiring a hydraulic liftgate vehicle, limited-access routing, construction site drop-off, or residential transit clearance, the purchasing entity is responsible for all assessed carrier accessorial charges. If secondary carrier fees (including re-delivery fees, carrier storage charges, or dry-run fees) are assessed after delivery due to buyer absence or job-site inaccessibility, the Buyer authorizes National Boiler Supply to charge the payment method on file to recover these carrier pass-through expenses.
• Mandatory Pre-Signature Receiving Inspection Protocol: The receiving contractor, procurement agent, or designated field representative must thoroughly inspect the equipment wrapping, palletization, strapping, and visible chassis for transit-induced damage before signing the carrier's Bill of Lading (BOL). If structural damage, crushed framing, or fluid leaks are observed, the Buyer must refuse the shipment with the driver and notify our team immediately. Signing the BOL clean, without written damage notations, waives your ability to file a carrier insurance or freight damage claim for that shipment. We strongly recommend photographing the shipment before signing, regardless of apparent condition.